FAQ
Here are some frequently asked questions (FAQs) and answers about resin TTRPG dice and cosplay accessories:
Q: What are resin TTRPG dice?
A: Resin TTRPG dice are polyhedral dice made from epoxy or UV resin, often used in tabletop role-playing games like Dungeons & Dragons. They are customizable, lightweight, and can feature unique designs, colors, and inclusions like glitter or small objects.
Q: Are resin dice durable?
A: Yes, resin dice are durable if properly made and cured. They are resistant to cracking under normal use, but they can chip or scratch if dropped on hard surfaces. Storing them in a dice bag or case is recommended.
Q: How do I care for resin dice?
A: Store them in a padded case or dice bag, avoid prolonged exposure to direct sunlight, and clean them gently with a soft, damp cloth to maintain their finish.
Q: Why are handmade resin dice expensive?
A: Handmade resin dice are labor-intensive, requiring time for design, casting, sanding, polishing, and inking. The cost also reflects the quality of materials and the artisan’s skill.
Q: Why do resin dice sometimes roll unevenly?
A: If a dice isn’t cast evenly or has heavy inclusions concentrated in one area, it might roll inconsistently. Ensuring a balanced pour and testing your dice can help prevent this.
Q: Can resin accessories withstand wear and tear?
A: Yes, if properly made, resin accessories are durable. However, they may scratch or crack under extreme force. Sealing or coating them can add an extra layer of protection.
Q: Do you have a physical store?
A: No, we operate exclusively online.
Q: Where do you ship to?
A: We ship to the United States, Canada, and select international locations.
Q: How much does shipping cost?
A: Shipping costs depend on your location and the size of your order. Rates will be calculated at checkout. Free shipping is available for orders over $150.
Q: How long does shipping take?
A: Delivery times vary by location and shipping method. Typically, orders arrive within 5-7 business days within the US and 2-3 weeks internationally.
Q: Can I track my order?
A: Yes! Once your order is shipped, we’ll send you a tracking number via email.
Q: Do you offer same-day or express shipping?
A: Yes, we offer express shipping for an additional fee.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay.
Q: Can I cancel or modify my order?
A: You can cancel or modify your order within 24 hours of placing it. Contact our customer service team at Epihanyofgames@gmail.com for assistance.
Q: What should I do if I encounter an issue during checkout?
A: Please contact us at Epihanyofgames@gmail.com , and we’ll help resolve the issue.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for items in their original condition.
Q: How do I initiate a return?
A: Contact us at Epihanyofgames@gmail.com or fill out the return form on our website. We’ll provide instructions on how to send the item back.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item.
Q: What should I do if I received a damaged or incorrect item?
A: We’re sorry for the inconvenience! Contact us at Epiphanyofgames@gmail.com with your order number and photos of the issue. We’ll resolve it as quickly as possible.